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Data protection declaration

How we process your personal data

The Bergen International Literary Festival takes the protection of your privacy seriously, and will only use your personal data to handle our customer relationship with you and to deliver the services you have ordered from us. All personal data are acquired, stored, processed, disclosed and deleted in accordance with Norway’s Personal Data Act and the EU’s general data protection regulation (GDPR). This declaration describes in detail how we process personal data.

1. Who we are

The Bergen International Literary Festival is a non-profit foundation dedicated to presenting high-quality international and Norwegian non-fiction and fiction, and thereby to creating greater understanding of our contemporary world and humanity’s place in it.

2. Personal data we collect from you

Personal data are information which relates to you as an individual, and can include your name and address, phone number, e-mail address and IP address.

The personal data we collect cover your name, mobile phone number and e-mail address.

Our website utilises cookies, which can be used to identify individuals. An explanation of why and how we use cookies is provided in section 11 below.

Credit card details are not obtained or stored by us but by LinTicket, our third-party payment intermediary.

3. Why we collect personal data

Personal data are collected so that we can deliver and customise our services for you, maintain and continue developing them, and adapt and target advertising and other marketing shown to you as a user of our services.

4. How your personal data are used

Of the personal data we collect about you (see section 2), we primarily utilise your e-mail address.

This is in order to send you e-mails about our events. We use the Mailchimp programme for that purpose.

Your e-mail address could also be used in our digital marketing – in targeting advertisements, for example.
5. How you can access and update your personal data

You can access and update your personal data at any time by sending an e-mail to us at with details about the data you wish to update.

You can also choose whether or not to subscribe to our newsletter.

5. How you can access and update your personal data

You can access and update your personal data at any time by sending an e-mail to us at with details about the data you wish to update.

You can also choose whether or not to subscribe to our newsletter.

6. How we share your personal data with others

We do not share your personal data with anyone else, but your name and e-mail information is stored and used for mailing our newsletter. You can choose to unsubscribe from this at any time.

We may disclose personal data to the Norwegian police or other government authorities on the production of a confiscation decision, court order or other similar demand for information disclosure.

7. Transfer of personal data to countries outside the EU/EEA

We do not transfer your personal data to countries or organisations outside the European Union or the European Economic Area.

8. How long we keep your personal data

Your personal data are stored for up to three years after the services and the customer relationship have terminated. Personal data related to invoices and payments are retained for at least 10 years, as required by Norwegian accounting law.

9. Your rights

You can at any time withdraw the consent you have given pursuant to this personal data declaration. This can be done by contact us via

You have the right to obtain access to your personal data or to require the rectification of inaccurate information we have stored about you.

10. Your right to complain

If you have questions about or objections to the way we process your personal data, please contact us by e-mail to

You can also submit a formal complaint to the Norwegian Data Protection Authority if you believe that we have processed your personal data in a way which conflicts with the applicable Personal Data Act or the GDPR.

11. Cookie policy

The Bergen International Literary Festival uses cookies to optimise its website and the user experience. A cookie is a small file which is stored temporarily or permanently on your computer.

If you do not wish to accept our cookies, you can make changes to your web browser so that your computer automatically rejects them.

12. Contact details

Tel: 55 23 15 20



Version 1.0, last revised 22 October 2018

1. General

The website is operated by the Bergen International Literary Festival, with registered enterprise number 923 217 614 and address Østre Skostredet 5-7, NO-5017 Bergen, Norway (“the Provider”).

These general terms and conditions (“the User Agreement”) apply for all use of the website, and you as the user of the website are referred to as “the Customer”. The Provider and the Customer are also referred to individually as “the Party” and collectively as “the Parties”. Supplementary terms and conditions may apply to some products or services offered by the Provider via the website, and these user terms and conditions will apply in addition to any such special terms and conditions. Your credit card information is not processed by the Bergen International Literary Festival but by LinTicket, whose own terms and conditions must be complied with in order to purchase tickets.

Changes to the User Agreement are only valid if they are signed by the Provider’s general manager or are published on the Provider’s website as a general updated version. If any of the user terms and conditions are considered to be invalid, relapsed or unenforceable for one reason or another, this term/condition will be regarded as separate from the other terms/conditions and will according not affect the validity of and ability to enforce these. If the Customer breaches the user terms and conditions, and the Provider does not react, the Provider will nevertheless retain their rights and legal remedies.

2. Copyright, etc, to the products

The Provider, with possible sub-providers, retains all copyrights or other intangible rights to the website content. The Customer undertakes to respect trademark rights, copyrights and other ownership restrictions on the website.

The Customer does not have the right to make use of content from the website for commercial purposes without express permission in writing from the Provider.

3. Rights to data from the Customer

The Customer owns the data they have entered in the Provider’s products or solutions via the website.

The Customer gives the Provider the right to use the Customer’s data in the Provider’s solutions for as long as the User Agreement between the Parties remains in force in order to fulfil the Provider’s obligations under the User Agreement and other agreements with the Customer, as well the right for the Provider to use such data to improve the Provider’s products, providing this is done without revealing commercial secrets or identifying the Customer or any of the Customer’s personnel. The Provider is given the right to use anonymised data (Big Data) in order to be able to offer the Customer better products and services, such as good forecasts, optimised products and services, and analyses.

4. Confidence in the information provided

The Provider does their utmost to ensure that information on the website is relevant, accurate and up-to-date at the time of publication, but gives no guarantees, stipulations or assurances with regard to the reliability, accuracy and completeness of this information. They accept no liability for any and all direct, indirect or consequential loss or damage incurred from using the website, including any and all actions taken as a consequence of relying on the information which appears there. This nevertheless does not affect legal liabilities which cannot be disclaimed.

5. Data protection

The Provider processes the Customer’s information in accordance with their data protection declaration (see above). By using the website, the Customer consents to such processing and confirms that the personal information they have supplied to the Provider are correct.

6. Cookies policy

The Provider uses cookies to optimise the website and user experience. A cookie is a small file which is stored temporarily or permanently on the Customer’s computer. The Provider uses third-party cookies to register which events their visitors are interested in and to measure traffic. The purpose is to improve and customise their offer. If the Customer does not wish to accept the Provider’s use of cookies, they can make changes to their web browser so that their computer automatically rejects cookies.

7. Dispute resolution

The User Agreement will be interpreted and regulated pursuant to Norwegian law. Possible disputes between Customer and Provider related to the User Agreement will be resolved by the regular Norwegian courts. Claims arising from such disputes must be pursued through the Oslo District Court, which the Parties accept as the legal venue.

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